The following terms and conditions are valid between you and Sunnei S.r.l. (Reg No: IT09090260960) and apply to all use of and orders placed on Sunnei website sunnei.it, and orders made by telephone, e-mail or by live chat with Sunnei's Customer Service team (henceforth together: the “Website”). Please note that Sunnei does not guarantee that all products presented on the Website are in stock or are available for purchase. Sunnei preserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. Sunnei reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Each purchase is subject to the Terms and Conditions in the version applicable at the date of submitting the order. Please inform yourself about the applying version of Terms and Conditions before submitting your order. Please note that the terms and conditions valid for your order is always the terms and conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.
The language of the Terms and Conditions is English.
3. Placing order
4. Order confirmation
After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.
5. Acceptance and shipping confirmation
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these Terms and Conditions. The shipping confirmation is our acceptance of your order. Please note that Sunnei does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.
Sunnei goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. Sunnei cannot be held responsible for any such discrepancy.
The prices and delivery costs shown on the Website include VAT. The prices and delivery costs shown on the Website may vary from time to time and Sunnei is not bound by the price until Sunnei has accepted the order by sending the shipping confirmation to you. The prices may also vary between the physical store and the Website. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. Sunnei always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will refund you the amount of the purchase. Please also note the Sunnei may cancel the order even if it has been accepted by Sunnei in case that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.
The following payments are accepted.
— Credit cards and debit cards
Payment can be made by the following credit cards: Visa, Mastercard and American ExpressPayments can also be made by the following debit cards: Visa and Maestro. (Maestro and Visa Electron:please check with your bank to make sure your credit card is valid for online purchases). The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once you place the order. We do our best to make the Website as secure as possible. All credit/debit card transactions on the Website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account once you place the order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Sunnei, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.
When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website.
— Shipping methods
We offer different shipping methods to meet your needs as further specified when you check out.Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 24 hours during weekdays, or 1-2 business days during sales periods. The delivery times do not take into account possible delays caused by payment authorization and/or on the part of the shipping company. If Sunnei fails to deliver within 30 days, you have the right to cancel the purchase.
Your order will be delivered by DHL to the shipping address you have indicated.
— First-time order policy
For security purposes, Sunnei reserves the right to ship first-time orders to the cardholder's verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.
10. Information of the right of revocation
— Right of Revocation
You are entitled to revoke this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you have, or a third person designated by you (other than the carrier) has, received the products. In order to exercise your right of revocation, you must inform us at email@example.com by means of an unambiguous notification (e.g. through letter sent by post, fax or e-mail) of your decision to revoke this contract. You may electronically complete and submit the specimen revocation form provided on our website. This is, however, not compulsory. In oder to comply with the time limit for revocation, it is sufficient that you send the notification of the exercise of the right of revocation before the time limit for revocation expires.
— Consequences of revocation
If you revoke this contract, we are obliged to return to you, promptly but in no case later than within 14 days from the day on which we have received the notification of your revocation, all payments that we have received from you including the costs of delivery (except any additional costs that result from you having chosen a different method of delivery than the cheaper method offered by us). For such repayment, we will use the same means of payment that you have used for the initial transaction unless expressly agreed with you otherwise; in no case will we charge you any fees due to such repayment. We are entited to refuse repayment until we have recovered the products or you have evidenced that you have sent the products back to us, whichever occurs first. Your are obliged to send back or hand over the products to us promptly, but in no case later than within 14 days from the day on which you notified us of the revocation of this contract. The time limit is complied with if you send the products before the expiration of the 14 days’ time limit. You have to bear the direct costs of the reconsignment of the products. Any potential loss in value of the products will have to be compensated by you only if such loss in value is attributable to your handling of the products which is not necessary for the verification of their condition, quality or functionality.
Purchased products are exchangeable into a different size and color in accordance with the terms set forth in this section 10. All exchanges are based on stock availability. If you have exchanged a product. Please note that sale products are non-exchangeable but can be returned for a full refund.
— Shipping costs for reconsigning the products
Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and Sunnei has no obligation to pay such costs.
— Returning the products
You can easily and conveniently handle the reconsignment of your purchased products as follows:
• Visit www.sunnei.it and log into your account to begin a return or exchange.
• You can view your orders and must request a return or exchange item for any unwanted items BY CONTACTING US IN THE RELATIVE COMMENT BOX.
• WE WILL CONTACT YOU CONFIRMING OR DENY YOUR REQUEST.
• Place the item(s) in the original shipping box, or any other solid carton box.
• Close the box and tape it securely.
• Place the return information label and the already paid return shipping label on the box over the prior delivery information.
• Call DHL customer service to arrange a collection.
We prefer that products are returned through Sunnei return service to ensure they are protected and insured during transit. However, you may return the products by any secure transport.
— Returning your purchase to our physical store IN MILAN
Within 14 days of receipt, our store in Italy can accept returns of online purchases made in Italy for a refund to the original form of payment, or exchanges into a different size/color within the same style. You must bring your online order number in order to receive assistance, and our regular online return policy applies to any returns/exchanges made in-store.
— RETURNING ORDERS WITH MORE THAN FIVE ITEMS
FOR CHANGES OR RETURNS OF ORDERS WITH MORE THAN FIVE ITEMS, SUNNEI RESERVES THE RIGHT OF ACCEPTANCE ONLY AFTER HAVING CHECKED THE INTEGRITY OF THE PRODUCTS. THE CUSTOMER HAS TO RETURN THE ITEMS AT HIS/HER EXPENSE AND WAIT FOR A REPLY FROM THE CUSTOMER CARE, WHICH WILL PROCEED WITH THE REFUND OR SUBSTITUTION OF THE GOODS. DAMAGED GOODS WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER.
11. Defective products
For any defect of conformity existing upon delivery of the products, you will benefit from any mandatory provisions of, and legal rights available to you under, the laws of your country. Notwithstanding of the above, if you receive defective products, please notify us immediately. If Sunnei considers the products to be defective, Sunnei will make a full refund including shipping costs. Any other rights you may have shall remain unaffected. Additional guarantees with respect to products of Sunnei will apply only if expressly stated in the shipping confirmation.
12. Copyright permission notice
Copyright in the documents provided in this site (including, without limitation, the trademarks of Sunnei, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Sunnei and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Sunnei. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
For press inquiries, please contact us at firstname.lastname@example.org
Sunnei use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. Sunnei online shop secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout. For security reasons, we do not store any payment information in our database.
16. Resale policy
You may purchase products on www.sunnei.it for personal use only and not for resale. By placing an order on www.sunnei.it, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.
17. Information on the website
Sunnei cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Sunnei may, at any time, amend the content of the site. Although Sunnei strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are provided by third party operators. In situations where Sunnei acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Sunnei cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Sunnei cannot guarantee problem-free, uninterrupted, and secure access to the site.
The Website may contain links to other websites beyond our reach. We assume no liability for content or privacy practices of such sites.
19. Violation of rules
Sunnei reserves the right to seek all solutions available to us against violations of these Terms and Conditions, including the right to block access to the site.
Any damage liability of Sunnei is excluded. Exempted from this exclusion are claims of the customer related to damages to health, body and mind, or damages resulting from a violation of material contractual obligations (cardinal duties), as well as the liability for other damages which are based on intent or gross negligence of Sunnei, its representatives and vicarious agents. Material contractual obligations are obligations which are precondition to the successful performance of the contract and on the observation of which the customer can legitimately rely. In the event of a violation of material contractual obligations, Sunnei liability is limited to the foreseeable and typical damage if such damage has been caused slightly negligent, unless a damage to health, body and mind is concerned. The limitations set forth above also apply for the benefit of the representatives and vicarious agents of Sunnei if claims are made directly against them. The liability under the Product Liability Act remains unaffected. Sunnei assumes no liability in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. In case of force majeure, Sunnei obligations will be suspended. The contract between you and Sunnei can, in such cases, be partially or fully terminated by yourself or by Sunnei.
21. Provisions severability
If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.
22. Governing law
These Terms and Conditions are governed by the laws of Italy (excluding the United Nations Convention on Contracts for the International Sale of Goods – CISG). However, if you are a consumer and resident of any other European Union country you will benefit from any mandatory provisions of, and legal rights available to you under, the laws of that country. Nothing in these Terms and Conditions affects your rights as a consumer to rely on these local law mandatory provisions and legal rights. It is noted that the European Commission has established the ODR platform for the extrajudicial resolution of disputes concerning contractual obligations deriving from sales contracts or online services between a consumer and a professional respectively resident and established in the European Union. The platform can be accessed via the following link:https://webgate.ec.europa.eu/odr. In that regard, the e-mail address of the Sunnei is: email@example.com
23. The parties submit to the jurisdiction of the courts of your country residence as per applicable consumers law.
Via Vincenzo Vela, 8
E-mail address: firstname.lastname@example.org
24. Version of the terms and conditions
The latest update of the Terms and Conditions of Sunnei was made in January, 2019.